Hand Embroidered Pashmina Cashmere Shawl- Black Horses

EXTENDED XMAS RETURNS UNTIL JANUARY 31ST 2025

Express - DHL International Tracked Service - £20
Express - DHL International Tracked Service - 2-3 Days

Standard - International Tracked Service - £12 or Free with orders over £150 (*Standard only)

Delivery takes 5-10 working days (*Subject to customs clearance.) Same Day Dispatch for orders placed before 3pm (GMT)

UK Orders - Free Returns

To return/exchange an item(s) please fill in the returns form enclosed in your package detailing the reason for the return/exchange.

How To Generate a Free Returns Label

• We offer FREE returns on all UK orders via the Royal Mail's Tracked Returns service.
• Customers can request their tracked returns label from the Royal Mail Tracked Returns portal..
• Please visit the Royal Mail Tracked Returns portal - https://www.royalmail.com/track-my-return/pick-a-retailer and search for Black.co.uk and follow the instructions.

How To Send the Item

• Once you receive your tracked returns label, attach it to the outside of the original packaging and take it to your local Post Office or Royal Mail customer service point.
• There are over 10,500 Post Office® branches or 1,200 Royal Mail Customer Service Points across the UK
• To find your nearest branch click here - http://www.postoffice.co.uk/branch-finder

International Orders

To return an item(s) please fill in the returns form enclosed in your package. On the returns form is a label with the address of our returns department:

Black.co.uk,
PO Box 655,
East Grinstead,
RH19 4UJ.

Attach this label to the mailing bag with the items you ordered inside (you can use the one in which we dispatched your original order).

Please use your country's postal service using an economy signed for service.

Alternatively, if you'd like to talk to someone from Black.co.uk, please contact us.

When contacting Customer Services, please quote:

1. Your order reference number (please refer to your Dispatch Note or Order Confirmation email or My Account)
2. The item(s) you are returning 

If gift wrapping is not your forte, or you just hate doing it, let us professionally wrap your gifts. First in tissue, then in a lovely fabric pouch, then into a gift box tied with ribbon for just £7.95. You can add a personal message. Your gifts will arrive looking beautiful and very special.

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